Support
We usually reply within 2 business days.
Every message is read by the person who builds Kista. To help us help you faster, tell us your iPhone model and iOS version, and what you were doing when the problem happened. If an import went wrong, include the link you shared. Screenshots help a lot.
Kista doesn't show up when I tap Share
In the share sheet, scroll the row of apps all the way to the right and tap More. Find Kista, turn it on, and tap Edit to drag it towards the front so it's always there. The welcome tour in the app shows the same steps.
An import failed or the recipe is incomplete
- Kista reads the caption, title and page of a post — not the video itself. If a creator only says the recipe out loud, Kista saves what it can find and you can fill in the rest with Edit.
- Private accounts, deleted posts and pages behind a login can't be read. If a link won't import, copy the caption or recipe text, tap + in Kista and choose Paste text.
- Failed imports don't count towards the 10 free recipes.
An ingredient is matched to the wrong product
Matching is automatic and sometimes picks the wrong product or none at all. You can always swap the product in the supermarket's app before you order. If an ingredient keeps going wrong, email us its name and the recipe link and we'll improve the matching for everyone.
Sending your list to the supermarket
The Buy button on your grocery list opens the list in the supermarket's app if it's installed, otherwise on its website. Ordering, payment, delivery and pick-up are handled by the supermarket, so questions about an order go to its customer service. Prices in Kista are estimates; the store's prices at checkout are the ones that count.
Kista Plus, subscriptions and refunds
Kista Plus is sold through Apple, so it's managed in iOS Settings rather than in the app: open Settings, tap your name, then Subscriptions, and choose Kista to change plan or cancel. Cancelling stops future renewals, and you keep Kista Plus until the end of the period you've paid for. New subscribers get the first month free; cancel at least 24 hours before the trial ends if you don't want to be charged.
Bought Kista Plus but the app still shows the free limit? In the app, go to More, open the Kista Plus screen and tap Restore, signed in to the same Apple ID you bought with.
Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com. If a refund gets stuck, email us and we'll do what we can from our side.
Changing the language
Kista works in English and Icelandic. Change it in the app under More → Preferences.
Deleting your account
Open the app and go to More → Delete account. This permanently deletes your account and all your recipes, photos, cookbooks, meal plan and grocery list; it can't be undone. Deleting your account doesn't cancel a Kista Plus subscription, so cancel that in Settings first. If you can no longer sign in, email us from the address on your account and we'll delete it for you.